Got charged for CCleaner even after cancelling subscription — what to do next?

On October 28, 2025, I noticed that a charge of approximately $40 USD was made to my account via the App Store without my knowledge or consent. I tried to cancel the subscription, but I am unable to complete the cancellation process. I request that this issue be resolved immediately, that the charge...

On September 17, 2025, at approximately 10:56 PM, an unauthorized charge of approximately $23 USD was made by CCleaner to my Enpara debit card ending in 3048, without my knowledge or consent. I did not receive any notification, message, or email regarding this transaction. I do not use this applicat...

On July 2, 2025, I started the CCleaner free trial on my Windows computer. During the two-month free trial period, I cancelled my subscription through the app. Despite this, on September 2, 2025, $16 was charged to my DenizBank card ending in 4683. I received no notification that the trial was endin...

I want to cancel my CCleaner Professional subscription because I find it unnecessary. However, I am unable to cancel it because I cannot remember which email address I used to register or my reference number. For this reason, I sent emails in both Turkish and English and also contacted support throu...

I purchased CCleaner Professional for $16, specifically to use the “Driver Updater” feature. However, even though the program claims that it has found the latest driver for my NVIDIA GeForce RTX 3050 Ti Laptop GPU, it actually recommends an outdated driver. This clearly shows that the software does ...

On June 14, 2025, $20 USD was charged from my card without any prior email or notification. I did not even use the free trial period. I do not know where or how I have an account. If necessary, I can provide documentation of the card details related to the $20 USD charge. On June 17, 2025, I sent a...

The CCleaner trial version that I started two months ago ended today, and $19 USD was charged to my card as a new subscription fee. However, I was not informed that the trial period would expire or that my card would be charged afterward. I canceled the membership today as soon as it renewed, but th...

I previously used the CCleaner Pro trial version. On June 6, 2025, $57 USD was charged to me as a membership fee without any prior email or notification. I do not accept this charge and I request a refund. I do not even know which email address I used to create the CCleaner account, but I can provi...

Regarding the CCleaner Professional Trial Version: I activated the 60-day CCleaner Professional trial using my credit card information. It was stated that I could cancel the trial at any time. However, I did not receive any email confirmation or notification. I now want to cancel the trial version, ...

CCleaner shows my license as invalid even though I purchased it, and support has not helped in any way. I am requesting a refund. As you can see in the screenshot, they have taken the payment but have not provided any assistance. I urgently request a refund. I will provide my email address when you ...

I purchased a CCleaner Pro account package on December 18, 2024, but I was never able to use it due to a license key issue. I contacted the support team by email and was asked to adjust certain settings on my computer. Despite trying multiple times, the program did not accept the Pro key. After tha...