I purchased a CCleaner Pro account package on December 18, 2024, but I was never able to use it due to a license key issue. I contacted the support team by email and was asked to adjust certain settings on my computer. Despite trying multiple times, the program did not accept the Pro key.
After that, I removed the program from my computer and requested a refund. Since December 26, 2024, I have sent six emails and have received no response. If my refund is not processed, I will initiate legal action.
CCleaner shows my license as invalid even though I purchased it, and support has not helped in any way. I am requesting a refund. As you can see in the screenshot, they have taken the payment but have not provided any assistance. I urgently request a refund. I will provide my email address when you ...
I previously used the CCleaner Pro trial version. On June 6, 2025, $57 USD was charged to me as a membership fee without any prior email or notification. I do not accept this charge and I request a refund. I do not even know which email address I used to create the CCleaner account, but I can provi...
I want to cancel my CCleaner Professional subscription because I find it unnecessary. However, I am unable to cancel it because I cannot remember which email address I used to register or my reference number. For this reason, I sent emails in both Turkish and English and also contacted support throu...
On July 2, 2025, I started the CCleaner free trial on my Windows computer. During the two-month free trial period, I cancelled my subscription through the app. Despite this, on September 2, 2025, $16 was charged to my DenizBank card ending in 4683. I received no notification that the trial was endin...
On June 14, 2025, $20 USD was charged from my card without any prior email or notification. I did not even use the free trial period. I do not know where or how I have an account. If necessary, I can provide documentation of the card details related to the $20 USD charge. On June 17, 2025, I sent a...
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