Payment got deducted via CCAvenue but merchant didn’t get it, how can I get my money back?

If payment was deducted via CCAvenue but the merchant didn’t receive it;

• Contact CCAvenue support and the merchant immediately and explain that the amount was deducted but not credited
• Provide your transaction ID, order ID, payment date/time, amount, bank/card details, and screenshots or bank statement

Ask them to;

• Verify the transaction status (success, failed, or pending/settlement issue)
• Confirm whether the amount is stuck, reversed, or pending settlement
• Initiate a refund if the payment failed or was not captured by the merchant

If the problem persists;

• Keep all payment proofs, emails, and reference numbers and file a complaint on Xolvie to seek recovery of funds and accountability