I purchased a CapCut Pro subscription through the App Store, but the app does not recognize my purchase. Even though my subscription appears as active in the App Store, CapCut still asks me to subscribe again, and at an even higher price!
I have already paid for the service, yet I can’t use any of the Pro features. This is completely unacceptable. Either activate my subscription immediately or refund my payment. I have already contacted support, but there has been no response.
I purchased a one-year CapCut Pro subscription, but despite the payment being processed and visible in my Apple account, I’m unable to access any Pro features in the app. I can’t export videos or use the premium tools that should be included in the subscription. I’ve tried restarting the app, updati...
I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription period. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as...
I have an active CapCut Pro subscription, but I can’t access any of the Pro features. Every time I try to use them, the app redirects me to the subscription page, even though my membership is already active. When I click on the “Subscribe” button, it says “You are already subscribed”, yet I still ca...
I purchased a monthly subscription for CapCut Pro, but every time I try to export my edited videos, I get a notification telling me to subscribe to CapCut Pro. When I attempt to purchase the subscription again, it says that I'm already a subscriber, yet I still can't use any of the Pro features. Thi...
While editing a video on CapCut, I was prompted to make a purchase to access certain features. I went ahead and paid, and the charge was immediately reflected in my mobile bill. However, despite completing the payment, the app still keeps asking me to subscribe again—as if I never paid in the first ...
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