I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription period. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as if I do not have an active membership.
This makes me feel like I paid for nothing, as I cannot benefit from the Pro features that I already paid for. I also contacted CapCut’s help section and requested support, but I have received no response so far.
This situation has caused both financial frustration and emotional disappointment. I explicitly request the immediate reactivation of my annual Pro membership and a clear explanation of why my subscription status is not recognized.
I purchased a one-year CapCut Pro subscription, but despite the payment being processed and visible in my Apple account, I’m unable to access any Pro features in the app. I can’t export videos or use the premium tools that should be included in the subscription. I’ve tried restarting the app, updati...
I purchased a 1-year Pro subscription for the CapCut app, but I am now unable to use my subscription. The app claims, "You have reached your usage limit and must make a one-time payment to continue," which is completely unacceptable since I’ve already paid for the yearly membership. This issue is f...
I have an active CapCut Pro subscription, but I can’t access any of the Pro features. Every time I try to use them, the app redirects me to the subscription page, even though my membership is already active. When I click on the “Subscribe” button, it says “You are already subscribed”, yet I still ca...
I purchased a CapCut Pro subscription through the App Store, but the app does not recognize my purchase. Even though my subscription appears as active...
I purchased a one-month CapCut Pro subscription on October 20, 2024, to try out the premium features. While my profile shows the Pro subscription's expiration date, I am unable to access any Pro features. Each time I attempt to use them, I am prompted to “Upgrade to Pro” again, even though I have al...
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