I have an active CapCut Pro subscription, but I can’t access any of the Pro features. Every time I try to use them, the app redirects me to the subscription page, even though my membership is already active. When I click on the “Subscribe” button, it says “You are already subscribed”, yet I still can’t use the premium features.
My payment has been successfully processed and appears as completed, so there is no issue on my end. Why am I being blocked from using the features I paid for? I expect an immediate resolution or a refund if this issue is not fixed. CapCut, please address this problem ASAP!
I purchased a one-year CapCut Pro subscription, but despite the payment being processed and visible in my Apple account, I’m unable to access any Pro features in the app. I can’t export videos or use the premium tools that should be included in the subscription. I’ve tried restarting the app, updati...
I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription period. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as...
I purchased a monthly subscription for CapCut Pro, but every time I try to export my edited videos, I get a notification telling me to subscribe to CapCut Pro. When I attempt to purchase the subscription again, it says that I'm already a subscriber, yet I still can't use any of the Pro features. Thi...
I have an active CapCut Pro subscription, and while it works fine on my mobile device, I am unable to access Pro features on the desktop version. Even though my login is approved, the system does not recognize my Pro status, preventing me from using the features I paid for. This issue just started ...
I purchased a CapCut Pro subscription through the App Store, but the app does not recognize my purchase. Even though my subscription appears as active...
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