I purchased a one-month CapCut Pro subscription on October 20, 2024, to try out the premium features. While my profile shows the Pro subscription's expiration date, I am unable to access any Pro features. Each time I attempt to use them, I am prompted to “Upgrade to Pro” again, even though I have already paid for it.
I noticed that many others have reported similar issues, which makes it even more frustrating. How can a company as big as CapCut fail to address this recurring problem?
I demand an immediate resolution and access to the features I paid for. If this issue persists, I will consider canceling and seeking a refund for the service I haven’t been able to use.
I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription period. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as...
I have an active CapCut Pro subscription, but I can’t access any of the Pro features. Every time I try to use them, the app redirects me to the subscription page, even though my membership is already active. When I click on the “Subscribe” button, it says “You are already subscribed”, yet I still ca...
I purchased a one-year CapCut Pro subscription, but despite the payment being processed and visible in my Apple account, I’m unable to access any Pro features in the app. I can’t export videos or use the premium tools that should be included in the subscription. I’ve tried restarting the app, updati...
I purchased a monthly subscription for CapCut Pro, but every time I try to export my edited videos, I get a notification telling me to subscribe to CapCut Pro. When I attempt to purchase the subscription again, it says that I'm already a subscriber, yet I still can't use any of the Pro features. Thi...
I purchased a 1-year Pro subscription for the CapCut app, but I am now unable to use my subscription. The app claims, "You have reached your usage limit and must make a one-time payment to continue," which is completely unacceptable since I’ve already paid for the yearly membership. This issue is f...
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