I purchased a 1-year Pro subscription for the CapCut app, but I am now unable to use my subscription. The app claims, "You have reached your usage limit and must make a one-time payment to continue," which is completely unacceptable since I’ve already paid for the yearly membership.
This issue is frustrating and unprofessional for an app of this caliber. I expect CapCut to fix this problem immediately and restore my access to the features I’ve paid for. Asking for additional payments while blocking usage is unfair and feels like a breach of trust. Please address this issue promptly and ensure I can use my Pro membership without any further interruptions.
I purchased a one-year subscription to CapCut, expecting full access to the Pro features throughout the subscription period. However, despite my annual payment being successfully processed, I am currently unable to use the service. Every time I open the app, it keeps showing the "Get Pro" prompt, as...
I purchased a one-year CapCut Pro subscription, but despite the payment being processed and visible in my Apple account, I’m unable to access any Pro features in the app. I can’t export videos or use the premium tools that should be included in the subscription. I’ve tried restarting the app, updati...
I purchased a one-year CapCut subscription, but due to insufficient funds, the payment didn’t go through initially. Later that evening, I added money to my account, and the app immediately withdrew 1400₺. However, despite the payment being processed, I am still unable to access the subscription bene...
I purchased a 1-month CapCut Pro subscription and paid for the first month. I had no intention of continuing for another month, but now the app is blocking access to not only CapCut, but also preventing updates and disabling other apps on my phone. It seems CapCut attempted to charge for a second mo...
I have an active CapCut Pro subscription, but I can’t access any of the Pro features. Every time I try to use them, the app redirects me to the subscription page, even though my membership is already active. When I click on the “Subscribe” button, it says “You are already subscribed”, yet I still ca...
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