Xolvie Resolution Specialist September 26, 2025 2:55 pm
Refund delays with Burberry usually happen if the return hasn’t been fully processed at their warehouse.
Start by checking your tracking to confirm the coat was delivered back and note the date, since refunds are typically issued within 14 working days once received.
If that window has passed, contact Burberry customer service with your order number and proof of return, and explicitly request an escalation to a senior advisor. Mentioning that you’ve been waiting beyond the stated timeframe often speeds things up.
If you purchased through Burberry.com, you can also email [email protected] with “Refund Escalation” in the subject line and attach your courier confirmation.
For items bought in-store or through an authorised retailer, escalate directly with the store manager or retailer’s customer service.
If Burberry continues to delay, consider filing a complaint on Xolvie to seek a resolution.
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