Customer support isn’t responding after Brussels Airlines lost my connecting flight, what can I do next?

If Brussels Airlines caused you to miss a connecting flight and support isn’t responding, first make sure you submitted a formal claim through their official online form and received a case number, since follow-ups without a reference are often ignored.

Reply to the same case clearly stating the disruption was airline-caused and that you are claiming EU261 rights (rebooking, refund, care, and compensation if applicable).

If there’s still silence after a reasonable time, escalate externally by filing a complaint with Xolvie to connect with others and find support.