I purchased four Bridgestone 195/65R15V all-season tires through Hepsiburada. About a month ago, I noticed cracks on the tire surfaces and tread separation appearing on all four tires.
After identifying the problem, I contacted Bridgestone customer service, and they directed me to an authorized dealer to open a warranty claim. I provided all the requested photos, and the claim was submitted through the dealer. However, I have not received any updates since then. When I called again to check the status, I was told, “You haven’t received a response yet?” — which was quite frustrating.
I was later informed that I must remove the tires and leave them at the dealer for further inspection to determine the cause of the damage. However, during this process, my car would be left without tires, and no temporary solution or support was offered, leaving me at a disadvantage.
I paid ₺9,400 including VAT by credit card for these tires. I request that my case be reviewed promptly, that Bridgestone handle this process transparently, and that my inconvenience be resolved quickly.
In 2023, I purchased 4 Hankook 235/65/R17 tires from Denizli Eko Yiğit. After only 20,000 km of use, I noticed cracks on the inner rim edges about a month ago, and I still have the invoice. I reported the issue to the dealer, and my tires were removed and sent to Hankook’s Denizli Regional Office. A...
On 27.03.2024, I purchased 4 Bravuris tires (size 185/65/15) on the recommendation of the authorized dealer. On 28.07.2024, while driving on a clear highway without any potholes or debris, one of the tires failed unexpectedly. Fortunately, I avoided an accident, but the incident clearly shows how po...
Dear Bridgestone Representative, I purchased a brand-new Toyota Proace City from the Toyota Gürses dealership in 2025, and the vehicle came equipped with Bridgestone Turanza 6 tires from the factory. Unfortunately, I’ve experienced serious dissatisfaction with these tires. Even though I use my veh...
I purchased Hankook 195/60/16C tires in August 2023, and now, just one year later, there are visible cracks along the sidewalls, both inside and outside. The cracks vary in length, which is concerning for tires this new. I brought them to the dealer I purchased them from, and it’s been 20 days with ...
I had four Pirelli tires installed, but within a week, one tire kept losing air, forcing me to refill it constantly. When I reported the issue, the dealer admitted it was a factory defect and promised to send it in for a warranty replacement. However, after 15 days, the dealer had not even sent the...
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