I Unlocked K*** in Brawl Stars Star Path Without Offer Prompt and Support Dismissed It

I’m a long-time Brawl Stars player, and I was shocked when my Star Path credit completed and the game suddenly unlocked K*** without showing any offer or option. As someone who’s spent countless hours grinding for specific rewards, seeing a character pop up without the usual prompt felt completely wrong. I reached out to support immediately, but they insisted this couldn’t happen and suggested I must have tapped the screen by accident—despite there being no offer or button to press. That response ignores the real possibility of a game bug. I pointed out that after years of playing I know exactly how the interface works, and if no offer appeared, then the system clearly malfunctioned. Instead of investigating my account and checking for a bug, their team dismissed my concern and blamed me for a mistake that never could have occurred accidentally. This dismissive attitude and lack of willingness to verify a potential glitch harms your reputation. I demand that Supercell thoroughly inspect my account logs, identify and fix any Star Path bug, and improve support policies so players aren’t ignored when reporting possible errors. Please address this urgently and restore trust by acknowledging and resolving the issue.