1

I Can't Unlock My Brawl Stars Account Despite Providing Full Information to Support

I Can't Unlock My Brawl Stars Account Despite Providing Full Information to Support
April 25, 2025 4:43 PM24

I had two Brawl Stars accounts. One of them was stolen, but I was able to recover it by contacting Brawl Stars Support. However, after successfully recovering the first one, my second account was suddenly locked. I reached out to Support again and provided every piece of information they requested — including account details, email address, and all necessary verifications.

Just when it seemed like the issue would be resolved, they asked if I had ever made a purchase on the account. I answered truthfully and said no. After that, they refused to unlock my account, claiming they couldn't proceed without a purchase history.

This decision is completely unfair. I have full access to the linked email and account information, yet they still refuse to help. I am very disappointed with the lack of proper support and the rigid, unreasonable policies. I request that Supercell immediately review my case again and unlock my account based on the clear proof of ownership I have provided. Thank you.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

Similar Complaints

1

My Brawl Stars Account Stolen and Support Team Ignoring My Issue

November 23, 2024 3:25 AM271

My Brawl Stars account, which I’ve had for years, was stolen, and the support team has been completely unhelpful in reso...