We purchased our Bosch KDN55NWE0N refrigerator in July 2024 from an authorized Bosch dealer in Anamur, Mersin, at Ferbay DTM Ltd. We're experiencing a persistent rust problem on the door of approximately 5-6 of the refrigerator's sides. The appearance of our product has seriously deteriorated, reducing our enjoyment of using it and causing psychological distress. I've also encouraged adults in my circle to purchase Bosch refrigerators by recommending them, and this problem has further exacerbated my distress. We contacted Bosch customer service to resolve the issue, but they dismissed it as user error. Despite being under warranty, the service call only included photos, and the decision was based solely on these photos. No detailed inspection was performed, and our complaint was not addressed. We demand that our product be excluded from warranty coverage, that the rust problem be fixed, and that Bosch compensate us for the interruption of use.
On February 13, 2024, my spouse and I purchased a Bosch refrigerator (Model: KGN55CIE0N), washing machine (Model: WGA142X2TR), and dishwasher (Model: SMS44DI00T) from Panalı Durable Consumer Goods Industry and Trade Inc. However, on February 16, 2024, when the authorized service personnel came for i...
My Bosch refrigerator saga began with a scratched door upon initial delivery. Despite a replacement, the second door also bore scratches. Following a third door change, initial wear and tear on the hinge area was observed, with the plastic flaking off. This issue eventually subsided with regular use...
When the refrigerator with the model code Bosch KGN76CIE0N, purchased on 04.12.2023, was delivered to me, there were scratches on the lower freezer door, upper refrigerator door, and dents on the right and left side panels. When we reported these errors to the authorized service, they replaced the b...
I purchased a Bosch KDN55NWF1N No Frost refrigerator from the Bosch dealer in Vezirköprü, Samsun. Since the day I bought it, the refrigerator has had recurring cooling issues. For the past 4–5 days, the lower compartment has completely stopped cooling, and now the problem is also starting to affect ...
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