Bosch Refused to Replace My Faulty Washing Machine
I bought a Bosch washing machine in 2024. Actually, I wasn't a fan of buying one, but I bought it at my wife's request. The product broke down before the year was up, we called the service, the service stated that the shock absorbers were broken and requested a replacement, so I did not want the product to be repaired since it was not even a year old, I requested a replacement. I contacted customer service, but they said they couldn't do a replacement, they only replaced parts. The washing machine, which holds a 10 kg load, had a maximum load of 5-6 kg, and it broke down before even being a year old, and now I am being victimized! Even though I told them that there was a small child at home who was 3-4 days old, they didn't help because his clothes needed to be washed every day. Bosch is a regret!
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your application as soon as possible. For all your applications, our Bosch Call Center is at your service 24/7 from anywhere in Turkey. Thank you for your interest in our brand. Best regards, BOSCH Communication Center
There are people contacting me, but even though I do not want a part replacement, it is being insisted on. Since I have a new child, I accepted it urgently, but for a product that is not even 1 year old, I want a new machine!
