The reason we are contacting you is due to an ongoing and unresolved issue with a recently purchased Bosch washing machine. From the very first use, the machine has failed to clean the laundry properly—clothes come out with a bad odor and do not feel clean. We have submitted multiple technical service requests regarding this complaint. Following our latest report, a technician was dispatched upon the direction of your head office, and the water’s pH level was measured at 26. Based on this measurement, we were advised to use a larger amount of detergent. However, we believe: 1) Regardless of environmental conditions, a properly functioning washing machine should deliver results without excessive detergent use. This recommendation suggests the machine does not operate efficiently in its current environment and imposes continuous additional costs. 2) After a wash at 60°C, a “burnt cable smell” came from the machine, raising not only performance concerns but also serious safety risks. 3) These developments clearly show that the device is not suitable for our usage conditions and fails to meet expectations. For these reasons, we request that the product be considered defective and replaced with a new, fault-free unit. Should this issue remain unresolved, please be informed that we will exercise our legal rights by filing a complaint with the Consumer Arbitration Committee using the available service reports and technical evaluations, and if necessary, by obtaining an expert witness report.
I am utterly disappointed with the Bosch washing machine I purchased, as it has failed to wash anything effectively since the day we bought it. It refuses to clean both whites and colored garments, leaving stains untouched. Moreover, our clothes end up torn or shredded during the wash cycle. Despite...
We have a Bosch washing machine with dryer functionality, but when we wash our clothes and our baby's clothes, they come out with detergent residue. We immediately called Bosch, and they redirected us to their authorized service. The technician came and claimed we were using the wrong detergent. I p...
My Bosch dryer (still under warranty) leaves clothes with a foul smell, making them unbearable to wear. I contacted Bosch customer service, and they sent a technician. The technician first washed new clothes they brought in my washing machine—no smell was detected. Then they dried the same clothes i...
The Bosch washer-dryer we purchased 20 days ago was not functioning properly as it failed to dry. We contacted the service team, and a technician came...
We purchased the Bosch WGA254Z0TR washing machine from the Bosch Bayrampaşa Demirkapı store, and we've had problems since day one. In the first week, we encountered a water issue due to the installation team connecting the wrong pipe. Just 15 days later, the machine stopped rinsing and would not com...
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