Hello, on October 7, 2023, we called for service due to a minor water leak from the washing machine model WAY24880TR/28. The service advisor, F**** from Cigli Batı and BLG, arrived. He mentioned the need to replace the drum and bearings, insisting I should feel the water by putting my hand inside the machine, but I felt no wetness. He asked me to step out of the bathroom and stated he would open the back of the machine. When I returned inside, the back was open, and the bottom of the drum was wet. He claimed the drum needed replacement, estimated at around 7380 TL. I found it excessive. Later, when we attempted to use the machine, it overflowed with water, causing an electrical outage. We decided to purchase a new machine. I didn't prefer Bosch, but my spouse insisted. After inspection by my father-in-law, we found no leakage in the drum but a loose valve at the bottom pipe. The service misled me, forcing an unnecessary purchase. I request compensation for the damages caused by the misdiagnosis and the purchase of a new machine.
I bought a Bosch washing machine in 2020 and chose to get a 7-year warranty. Everything was going fine until 2023. I had to call for help on October 21, 2023, because there was a water leak (Service Request No: 130298278). The repair person came on October 23, 2023, and said that the plastic on the ...
On August 12, 2022, I purchased a Bosch washing machine model WGA244A0TR from the Bosch dealership in Balıkesir/Edremit. Everything was fine for the first two months, but then I noticed a moldy odor on my clothes. Thinking it was my fault, I began washing every load three times in a row and tried ev...
A technician arrived on June 6, 2023, to repair our Bosch dishwasher and Siemens dryer. They found the issue with the dishwasher, which was fine. When we mentioned that the dryer wasn't drying, they insisted that the machine was fine and suggested that we use specific drying programs to solve the pr...
My Bosch washing machine, the WAT24480TR/13 Model, which was out of warranty and previously trouble-free, suddenly began tearing the laundry. On September 8, 2023, I called the service and they told me that there was a problem with the boiler. They said there was a hard burr on it and recommended ge...
I bought a washing machine from your store with the code WTW85420TR on January 17, 2023. I paid 20,250 TL for it. But it's been almost three months, and I still haven't got it. I was told two days ago that the machine would arrive next week. During this time, I've had a lot of trouble, and now the p...
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