On June 30, 2025, at 9:52 PM, I purchased a WGA254Z0TR white washing machine from the Bosch website for a total of ₺36,993. At 10:16 PM the same day, I contacted the customer service center with request number 3082455 to cancel the order because I realized the machine did not have a pre-wash feature. A manager named O** from Bosch headquarters called me and said he was following the process, assuring me that the amount would be refunded to my credit card within 14 days and that he would keep me informed. However, it has now been 15 days, and no refund instruction has been given to the bank.
On September 13, 2025, I purchased a Bosch WGK242Z0TR fully automatic washing machine. From the very first wash, the product has failed to deliver on its advertised stain removal features. Specifically, on the shirt/blouse program with the stain removal option enabled, the machine does not remove st...
I ordered a Bosch Serie 4 10KG 1200 RPM WGA25200TR BRAND/MODEL washing machine from the Bosch-Home website on June 28, 2023, paying 14,730 TL. I have yet to receive my washing machine as of August 8, 2023. Despite the fact that I paid the second installment with my credit card, the machine has yet t...
On March 27, 2024, I purchased a washing machine from the Bosch Online store using a nine-month installment plan, but despite paying two installments, it has yet to be delivered to me. After the purchase, delivery was slated for March 28, 2024, with installation the following day. However, the washi...
I bought a washing machine from your store with the code WTW85420TR on January 17, 2023. I paid 20,250 TL for it. But it's been almost three months, and I still haven't got it. I was told two days ago that the machine would arrive next week. During this time, I've had a lot of trouble, and now the p...
We purchased the Bosch WGA254Z0TR washing machine from the Bosch Bayrampaşa Demirkapı store, and we've had problems since day one. In the first week, we encountered a water issue due to the installation team connecting the wrong pipe. Just 15 days later, the machine stopped rinsing and would not com...
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