I lost my BNESIM connection abroad—what steps can restore my data?

First turn Airplane Mode on and off, then restart your phone. Make sure the BNESIM eSIM is enabled and selected for mobile data, mobile data and roaming are turned on, and your destination is covered by your plan.

If you recently entered another country, recheck the APN in the BNESIM app because it may need to be updated; also set network selection to automatic and test with Wi-Fi disabled.

Check your remaining data balance, then use BNESIM’s in-app troubleshooting or Live Support; you can also email [email protected] if the connection remains unavailable.

If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.