I am a VIP account holder on Binomo, and my assigned personal account manager was supposed to call me. Although a call was scheduled for the afternoon of December 21, I did not receive any call during the specified time frame, and I was not informed before or after that the call would not take place. I arranged my schedule around this meeting, but my plans were wasted.
I chose this account believing that being a VIP customer would mean special privileges and more attentive service. However, the fact that even such a simple arrangement failed, that commitments were not honored, and that no notification was provided has seriously undermined my trust.
Today, I contacted the support team in writing, but so far I have not received any response. As a VIP customer, I request a clear explanation as to why the call was not made, why the scheduled meeting was canceled or disrupted, and that I be properly informed. I also ask that necessary measures be taken to ensure that such issues do not happen again.
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