I am facing a serious issue with my Binance account. I have forgotten the email address linked to my account and currently have no access to it. For the past few days, I have been trying to solve this problem, but I haven’t found any workable solution.
I still have my identity documents ready for verification, but since I cannot complete SMS or email verification, I am completely locked out of my account. I contacted Binance customer support, but I have not received any concrete help or resolution.
There is currently no balance or pending transactions in my account, and my account is registered in Turkey.
My request from Binance is simple: either allow me to recover or change the email address linked to my account using my identity verification, or permanently delete the account. It is unacceptable that a customer cannot recover account access despite having proper identification.
I expect Binance to take immediate action on this matter and provide a clear path to resolve it. Customers should not be left without options when facing such basic account access issues.
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