I’m trying to withdraw funds from my Binance Global account, but I’m stuck in the identity verification process and unable to proceed. Every time I attempt the required verification step, it fails—no matter what I do.
I’ve already tried everything: I changed the background as instructed, switched to a different internet connection, used another camera, and even cleared my browser/app cache. None of these solutions worked. The verification process simply won’t go through.
I also tried using the Binance Assistant, but it was completely useless—it provided generic suggestions and didn’t resolve anything. Meanwhile, my funds are locked, and I can’t access my own money. This is beyond frustrating and unacceptable for a platform that claims to offer secure and seamless transactions.
Binance, I urgently need your support. Fix your identity verification system or provide an alternative method so I can withdraw my funds. This delay is unacceptable, especially when it concerns personal finances. Please resolve this issue immediately and give users like me access to the money we rightfully own.
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