Hello,
I’m writing to follow up on a transaction involving 12,476,960.235 Troy tokens that I sent from my account but were never received by the recipient. I contacted Gate TR support and was informed that a refund had been issued, yet the tokens have still not appeared in my account.
Here are the details they provided:
Original Transaction ID:
0x2a26578d15b3fe4628d9166606848b8fc6bae8e76f047c30275da75237a99af5
Refund Transaction ID:
0xce21c5c83e2ee76c565612db383e4f49361b4d385d50e3c51c6f97d26c5bff80
Even with this proof, the refund has not landed in my wallet, and I am growing extremely frustrated. I’ve done my part and reached out with all the correct details, yet the issue remains unresolved.
Gate TR, I am asking you to urgently investigate and confirm that these tokens have been returned to the correct address. This is a large amount, and the delay is unacceptable. I expect immediate clarification and resolution.
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