Binance Liquidation Compensation Excludes Manual Closures

I am a Binance Global user with ID number 45964289. After the major market crash on October 10, 2025, Binance provided compensation payments to users who were liquidated during the event. However, during the exact minutes when the crash began and continued, I closed my position manually, at a huge loss, to avoid liquidation.
Although I managed not to be liquidated, I still lost 98% of my position, resulting in a total loss of $6,745.

In the following days, Binance issued compensation payments to users who had been liquidated during the crash, but since I took precautionary action and closed my position manually, I received no compensation at all.
I find this policy unfair, as users who acted responsibly to manage their risk were effectively penalized, while those who were liquidated received reimbursement.

I filed a support ticket and submitted a screenshot with the exact date and time showing my loss. However, the response I received was that I was “not online during the mentioned time frame,” which is completely unsatisfactory and inaccurate.

If I had waited one more minute, I would have been liquidated and eligible for compensation. Instead, because I acted prudently, I am left with no recourse for my significant loss.
I request that Binance review this unfair policy and compensate my loss, as it clearly arose from the same event and circumstances that affected users who did receive payments.