Under Binance’s “half-billion-dollar relief program,” it was announced that users who lost 30% or more of their assets due to liquidation would receive financial support. However, I lost 25% of my total assets from liquidation, yet I was not included in the program. Setting such a narrow eligibility threshold is unfair — the difference between a 25% and 30% loss is minimal, but one group receives help while the other gets nothing. This policy creates inequality among investors.
In addition, the program’s criteria and calculation methods have not been disclosed transparently. A major platform like Binance should maintain user trust by clearly explaining how eligibility is determined and by extending support to users in similar circumstances.
I submitted my application on October 15, 2025, and have been waiting for two days. When I contacted customer support, I received a negative response without any clear reasoning. My user ID is 5*.
I request that Binance publicly and transparently disclose the eligibility criteria for this relief program, extend support to users who lost 25% of their assets, and compensate me for my losses fairly.
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