I have a betting account on the Betwoon website with the username Kaplan231***. On 27.12.2025, I submitted a withdrawal request of ₺29,730 via bank transfer, and I have been waiting for three days for this request to be approved. After my withdrawal request, I was asked to send a wide range of documents by e‑mail to [email protected], even though these could normally be uploaded via the profile menu on the site. In line with the extensive list of documents requested, I completely and accurately sent many documents such as a selfie with ID, a selfie with passport, a selfie with driver’s license, residence certificate and population registration sample obtained via e‑Devlet, bank statement, bank card photo and internet subscription invoice. Since I do not have electricity and water subscriptions in my name, I was only unable to provide these two invoices. Despite sending all these documents, I have not received any response for two days. I can log into my account, but I am unable to complete the withdrawal transaction. Every time I contact live support, I am only told that I have to wait for a reply by e‑mail and that they cannot do anything, and no concrete solution is offered. Although I am a very new member of this site, I deposited money three times, ₺10,000 each time, for a total of ₺30,000, and I did not make any profit from my first two coupons as they lost. However, when my last coupon won and I wanted to withdraw my money, I see the request for such an excessive number of documents as an opportunity they are using, and I believe this is an excuse put forward to avoid paying the money that rightfully belongs to me. I request that my e‑mail address be urgently responded to, that the documents I have sent be examined without further delay, that the verification process of my account be completed, and that my withdrawal request of ₺29,730 be approved and paid to me as soon as possible.
I previously made 2-3 withdrawals of ₺2,000-₺3,000 on Betwoon, and each was processed within 15 minutes. However, after earning a balance of ₺31,000, my current withdrawal request has been pending for hours with no approval or updates. Adding to the frustration, the site won’t allow me to cancel th...
I’ve been playing on Betwoon for years, but it’s become the worst site I’ve ever experienced. Customer support is dismissive and unhelpful. Despite making numerous investments without any prior issues, I faced hurdles when attempting to withdraw just ₺115. They requested a selfie with my ID for ver...
On October 20, 2025, at around 6:03 a.m., I requested a ₺2,500 withdrawal from my Betcio account. However, even after all this time, the transaction has not been completed, and my winnings have not been transferred to my bank account. Betcio representatives claim that the money has been sent, but I ...
I deposited ₺5000 into Betwoon and increased my balance to ₺12,400 through sports betting. I played using only my own money—no bonuses were involved. However, despite days of waiting, Betwoon refuses to process my withdrawal, using "high transaction volume" as an excuse. The live support team has be...
I’ve been a member since 2022, and on Sunday, June 9, 2024, I deposited a total of ₺100,000 into the site in five separate ₺20,000 transactions. After losing ₺80,000, I made a profit of ₺700,000 with the last ₺20,000 I deposited. Betwoon congratulated me on my winnings and informed me that there wer...