On June 10th, I made two withdrawal requests on Betwinner—₺100,000 first, and then another ₺200,000 just 15 minutes later, adding up to a total of ₺300,000. Both requests were marked as "approved," but it’s been 8 days and not a single lira has made its way to my bank account. I reached out to their support team several times during this period, only to be met with the same response of “please wait” each time. There are no updates or explanations provided, just the same standard reply. I sent the requested bank statement in PDF format a week ago, and it clearly shows that the money has not been received. Unfortunately, there has been no advancement at all. It’s really troubling to have such a significant amount hanging in uncertainty like this. Account ID: 246002***. Here are the ticket numbers: 5539434 and 5539439.
This site has neither sent the money I withdrew for 11 days nor provided a proper explanation. When I asked here, they said it would be sent within 1-2 days, but 3 more days have passed since then and there has been no explanation at all. On top of that, they blocked me from writing in the chat because I asked about it every day.
Even though I only asked about updates every day and there was neither insult nor bad language, they also blocked me from the chat.
Hello, on June 10, I first requested a withdrawal of 100,000 and then 200,000 fifteen minutes later, for a total of 300,000. Although it says approved, it has not been credited to my account for 10 days. For 10 days, I am only being told to wait, but there has been no progress. I also sent the requested bank statement as a PDF a week ago, which clearly shows that the money has not arrived. Yesterday, on the complaint page, it was said that your issue has been resolved, but there has been no progress. Two days ago, the Betwinner page here said it would be resolved in 1-2 days, but two days have passed. Account ID: 246002143. Ticket numbers: 5539434, 5539439.
Now I received an email saying your complaint has been resolved, but there is still no progress at all.
One more day has passed since they said your transaction is at the final stage, and no clear information is given in any way, they just say to wait. Even though I have submitted all the requested documents and they see that I have not received the money, I am still being made to wait for no reason. Yesterday, they said only 1-2 days left, but today they still just say to wait. No withdrawal process or review takes 9 days.
On June 10th, I initiated two withdrawal requests: one for ₺100,000, and another for ₺200,000 just 15 minutes later, totaling a massive ₺300,000. Despite both showing as "approved," the money has not appeared in my account for 8 agonizing days! For over a week, all I've been told is to "please wait...
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