Charged Twice by BetterMe
BetterMe charged me twice, $115 each time, without my permission. I haven't even tried the product yet, and I only bought it once, unlike the recurring charges. I need a refund right away. I'm ready to complain to the Consumer Rights Court if I don't get my money back soon. Taking money out without permission is against the law! It's really annoying and can put a strain on your finances when you get charged twice for something unexpectedly. I feel like my trust has been broken, and it's obvious that BetterMe needs to deal with this problem right away to protect its reputation. I'm mainly worried about getting my money back because this mistake wasn't my fault at all. I hope this problem gets fixed quickly, or else I'll have to take legal action to protect my rights as a consumer.
Hello! Thank you for your feedback. We would like to clarify that each user is billed according to the subscription plan they choose. And to avoid any further renewals, it's necessary to cancel the subscription beforehand. There is an option to cancel a subscription directly in the app (More → Manage Subscription) or by contacting our support team. Please reach us. We will show you all these details and provide you with a solution. Kind regards, Team BetterMe
Dear Esma S., We apologize for not being able to respond earlier. According to our records, our support team has done their best to resolve your request. If you have any other questions or requests, we would be happy to assist you. Sincerely, The BetterMe Team.