BetterMe Overcharged - Refund Request
I signed up for a four-week BetterMe program advertised at ₺179. However, upon reviewing my bank statement, I discovered that I was charged ₺350.
This unexpected charge is concerning, especially since the advertised price was significantly lower. Additionally, I'm unsure why the services outlined in the program description haven't been activated on my account.
I kindly request an immediate refund for the difference of ₺171. Additionally, I'd appreciate clarification on why the advertised services haven't been made available.
A swift resolution to this issue, including the processing of my refund, would be greatly appreciated.
Progress
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Hello Gülden S.! Thank you for sharing your complaint. Special offers are time-limited. The durations are shown on each relevant page. You made a purchase after the discount timer had expired. Your request has been properly investigated and addressed. Please check your inbox and respond when you have a free moment. We are also ready to assist you with any other questions or requests you may have. Happy Ramadan! Sincerely, The BetterMe Team
Hello! Thank you for your feedback. Please note that we cannot bill you until you confirm the order from your side. The final price is visible on the checkout page, as well as any other details about your subscription package. As we can see, our BetterMe team successfully solved your issue. Please check your inbox. Kind regards, team BetterMe
