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BetterMe Still Charges My Account Months After the Cancelation

Kathrin
Kathrin
BetterMe
December 2, 2024 9:25 PM139

I canceled my subscription months ago on the BetterMe app, it also disappeared from my subscriptions. So, I thought I was fine. But the service still charged my account for the last months I did not use the service. As others wrote on here, I expect a full refund for these charges. This is unacceptable especially since the support mail does not respond to any of my complaints.

BetterMe
December 4, 2024 3:20 PM (1 day after complaint)

Hello. Thank you for reporting this situation to us. If your subscription was canceled successfully, it should not be renewed. As we can see, our BetterMe team successfully solved your issue. Please let us know if there is anything we can help you with. Kind regards, team BetterMe

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