5
Resolved

BetterMe App and Unauthorized Transactions

Ersin
June 9, 2024 3:08 PM483
Ersin's Thank You Message
Thank you. I get my refund.

I was charged unfairly by the BetterMe app despite not having a subscription. This transaction, which was completed without my membership approval or usage permission, is completely unauthorized and illegal. I demand an immediate refund of the unjustly withdrawn funds. Furthermore, I request that unauthorized and unauthorized money withdrawal transactions through the app be terminated and that appropriate measures be taken to prevent such grievances from occurring again. I would like to emphasize that I will seek assistance from the appropriate authorities and respectfully request that my grievance be resolved as soon as possible.

June 10, 2024 10:43 AM (19 hours after complaint)

Hello! Thank you for contacting us. We are willing to assist any user with any request and are happy to provide you with all the information regarding the situation. Please check your email inbox and get back to us when you are available! Best regards, The BetterMe Team

June 10, 2024 2:44 PM

Merhaba! Geri bildiriminiz için teşekkür ederiz. Kişisel bilgilerinize ve fatura ayrıntılarınıza doğrudan erişimimiz yoktur. Yalnızca kullanıcılar satın aldıkları ürünleri gönderebilir. Gördüğümüz gibi BetterMe ekibimiz sorununuzu başarıyla çözdü. Lütfen gelen kutunuzu kontrol edin. Saygılarımla, BetterMe ekibi

Ersin
Ersin
June 10, 2024 3:07 PM

Ücret iadesi gerçekleşti teşekkür ederim.

Ersin
Ersin
June 10, 2024 3:08 PM

Thank you. I get my refund.

Comments

Similar Complaints

BetterMe Kept Charging Me After I Canceled My Subscription

Αργύρης
Αργύρης
BetterMe
December 20, 2024 3:27 AM191

I purchased the BetterMe app but canceled my subscription around the end of July beginning of August and deleted the app...

BetterMe Kept Charging Me for Months

Dana
January 5, 2025 7:30 PM227

I used the BetterMe app for a few weeks but wasn’t actively using it, so I removed it and canceled my subscription. Howe...

BetterMe Kept Charging Me for Months