I feel my therapist on BetterHelp isn’t helping — how can I find someone who actually gets me?

If you feel your BetterHelp therapist isn’t helping, it’s completely normal to look for someone who better understands your needs.

A strong therapeutic match is essential for progress, and BetterHelp lets you change therapists easily and at no extra cost.

Log into your account, go to Account Settings, and use the “Change Counselor” option to browse new profiles or get a fresh match.

Before switching, reflect on what specifically isn’t working (communication style, goals, modality) so you can choose someone whose expertise and approach better align with your needs.

Once matched with someone new, introduce your goals and what didn’t work before. Clear expectations help build a stronger connection and more meaningful therapy.