After paying for BetterHelp weeks in advance, no therapist responses — what should I do next?

If you paid for BetterHelp weeks in advance but aren’t getting any therapist responses;

• Check your BetterHelp inbox and notifications to make sure messages aren’t being missed or filtered
• Verify that a therapist is officially assigned to your account and your status shows “Active”
• Send a follow-up message to your therapist requesting a response and noting the delay
• Request a therapist change from your account settings if there’s no reply within a reasonable time
• Contact BetterHelp support with your payment date, unanswered messages, and account email
• Ask specifically for a credit or refund for the weeks you couldn’t use due to no response
• Take screenshots of message timestamps and payment history as evidence

If the problem persists;

• File a complaint on Xolvie to report paid service with no therapist engagement and request a refund or proper assignment