BetAndYou Deposit Amount Not Showing In My Account

Sushant
December 14, 2024 3:50 PM179

I deposited 10,000 INR on December 13 at 4 AM, but the amount has still not been credited to my BetAndYou account. My account details are as follows: BetAndYou ID: 106315****, Email: sush*******@gmail.com. Despite contacting customer support multiple times, I keep receiving the same generic responses with no resolution. This delay has caused significant inconvenience, and I expected faster and more effective assistance.

February 19, 2025 5:12 PM (2 months after complaint)

Dear Player, Thank you for sharing your feedback. We understand your concerns regarding the differences in odds and the potential impact on your experience. Transparency and fairness are core values of Betandyou, and we take any feedback suggesting otherwise very seriously. If there are unresolved issues, we kindly ask you to contact our support team. Best regards, Betandyou Team

Sushant
Sushant
February 19, 2025 5:29 PM

BetAndYou support team is useless. I contacted them many times but never got a solution.

Comments

Betandyou
Betandyou
December 18, 2024 4:10 PM

Dear Sushant, Thank you for your cooperation. Upon reviewing your account (BetAndYou ID: 106315****), we have noted that the only recorded deposit was made on November 22 for 5,000 INR. We have not registered any other deposit attempts since then. To help us investigate this matter further, we kindly request you to provide a screenshot or receipt of the deposit made on December 13. This information will allow us to cross-check the transaction with our payment processor. Additionally, this issue may have been caused by an error on the part of the payment service provider. To resolve the issue more quickly, we recommend contacting them for further clarification. We value your trust in BetAndYou and are committed to resolving this issue swiftly. Thank you for your patience and understanding. Best regards, BetAndYou Team

Betandyou
Betandyou
December 16, 2024 6:56 PM

Hello Sushant, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the delay in crediting your deposit. Ensuring smooth and timely transactions is a priority for us, and we regret not meeting your expectations this time. To assist you further, we kindly ask you to provide your ID again in the comments under this complaint, as your details are currently hidden. Thank you for your patience and understanding. Best regards, BetandYou Team

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