BeinConnect Süper Lig Missing With Error 403 SA-71852014 After Subscription

I purchased the Yıldız Dolu package via BeinConnect on 14 August specifically so that we could watch Süper Lig matches. We were able to watch the first week’s matches without any issues. Shortly afterwards, however, I started receiving the error “Can not find content url 403 (SA-71852014)” on the Bein Sports 1 channel and we were unable to watch any of the second week’s matches. As of 25 August, all Süper Lig content has completely disappeared from my account; Süper Lig does not appear anywhere, not even in the “matches of the week” section. Throughout this period, I did not receive any proper technical support. It was extremely difficult to reach a live customer representative and, when I finally did, they deliberately misdirected me just to close the issue at that moment, without offering any permanent solution. While I continued to receive the same errors and the Süper Lig content had completely disappeared, I was left alone to deal with the problem. I bought this subscription for my father, who is undergoing cancer treatment, specifically so that he could watch Süper Lig matches; these broadcasts are almost his only source of entertainment. The stress you have caused, the defective service you provide and the lack of accessible support have worn us out emotionally as well as causing financial loss. If it were up to me, I would cancel and never use your service again, but since my father wants to watch the matches, we are expecting a solution. I request that Süper Lig broadcasts within my package be immediately reactivated, that the technical error be resolved permanently and that appropriate compensation be provided for the grievance we have experienced. My user number is 1032999***.