I paid for premium features in BeautyPlus that didn’t unlock — how do I demand they activate them?

If BeautyPlus charges for premium features that don’t activate, it’s best to act quickly and provide clear evidence so they can enable the features or issue a refund.

You can follow these practical steps:

• Confirm the payment source: Check whether the purchase was made through Google Play, the App Store, or the website. Activation depends on the channel and can sometimes remain “pending” due to syncing issues.

• Restore the purchase: Within the app, look for Restore purchases or Restore purchase. This often revalidates the license on your account.

• Verify the correct account: Make sure you’re logged in with the same email or ID used for the purchase. Account changes can prevent features from unlocking.

• Update and restart: Close the app, update it to the latest version, and sign in again. Some plans activate only after the app refreshes.

• Gather evidence: Save the receipt, order ID, date/time of the charge, and screenshots showing that the premium features are still locked.

• Contact BeautyPlus support: Request manual activation of the plan and attach all evidence. Ask for written confirmation and a resolution timeframe.

If the issue remains unresolved, consider filing a complaint on Xolvie to raise awareness and inform other users.