Payment Done but the Amount Not Credited in BDG Game Wallet

New
BDG
July 29, 2025 9:12 AM272

Dear BDG Support Team, ‎‎I am facing an issue with my recent game deposit. I made a payment of ₹2000 through PhonePe on 23rd July 2025 at 7:43 PM using the QR code provided via Magic Pay. The payment was successful, but the amount has not been credited to my game wallet yet. ‎Here are all the necessary details: Payment Information: ‎ ‎Amount Paid: ₹2000 ‎ ‎Paid To: HOTEL N*** ‎ ‎UPI ID: hoteln***.12082***@sbi ‎ ‎Payment Mode: PhonePe Wallet ‎ ‎Transaction ID: T2507231943152717006*** ‎ ‎UTR Number: 625317470*** ‎ ‎Time of Payment: 7:43 PM, 23 July 2025 ‎ ‎Closing Balance After Payment: ₹49 ‎ ‎Payment Gateway: magiccasher.com (Magic Pay) Game Account Information: ‎ ‎Username: PRADEEP*** ‎ ‎UID: 13253*** ‎ ‎Last Login: 24 July 2025 at 12:41 PM ‎ ‎Current Wallet Balance: ₹0.51 (no top-up credited) Issue: ‎ ‎Despite successful payment, the amount of ₹2000 is not showing in my game wallet. I have refreshed the game, logged out and logged in again, but the balance has not updated.

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