Log in to your BC.Game account and go to Promotions > Task Center or Bonus History to check the bonus removal details.
Note if it says the bonus was revoked due to rule violations, task incompletion, or expiration.
If you completed all tasks properly, contact support via Live Chat or email [email protected].
Provide your username, bonus name, task completion details (e.g., screenshots), and timestamps of when each task was completed.
Request a manual review and ask them to restore the bonus or explain clearly why it was removed despite meeting the conditions.
To avoid this in the future, always read the full terms of each bonus—some have hidden deadlines, wager requirements, or country restrictions.
❗ If BC.Game denied your bonus unfairly, don’t let it go.
Share your case below or 👉 file a complaint on Xolvie 👈 so others know what to watch out for.
