BC Game Support Ignored My Request About Locked Account

I am writing to report a problem with my BC Game account, which has become temporarily unavailable without any explanation. When I try to access my account, I cannot use it, and I have not been informed of any specific reason or violation. The email address linked to my BC Game account is **urana3***@gmail.com**. At the time my account became unavailable, there was no balance in the account, but I still want to understand clearly why my access has been restricted and whether there is any action required from my side. I contacted BC Game support via email about this issue, but I have not received any response so far. This lack of information and communication is causing uncertainty, as I do not know if my account has been suspended, blocked, or is experiencing a technical problem. I kindly request that my BC Game account be reviewed, that I be informed clearly about the reason why it became unavailable, and that my access be restored as soon as possible if there is no justified reason for this restriction. I also ask to be contacted via my registered email address with a clear explanation and the steps to resolve this issue.