Received Barbie Dreamhouse with Faulty Elevator Door – Need a Resolution from Amazon

I received the large Barbie Dreamhouse as a gift, purchased from Amazon with Amazon as the seller. After spending an hour assembling it, I discovered that the elevator door does not close properly, which was one of the final steps in the assembly process. Despite requesting a replacement part or solution, I was instructed to return the entire product.

Even if I wanted to return it, it would be incredibly inconvenient as there is no nearby courier service in my district, and the nearest location is in another city. Considering the size of the product, returning it alone is not feasible, and my children are eagerly waiting to play with it.

This situation has caused significant inconvenience and disappointment. I request Amazon to provide a proper resolution, such as sending a replacement part or offering another form of compensation. Thank you for addressing this matter promptly.