I requested a refund on Google Play for a mistakenly purchased package in Avakin Life. After a review, the content was removed from my account, and I was informed that a refund of ₺1,109 was approved and issued. However, the refund has not appeared in my account, and I am still waiting for the amount to be credited. This delay is frustrating, especially since the refund was supposedly processed. I urge Google Play to resolve this issue quickly and ensure the refund reaches my account. Please address this promptly to prevent further inconvenience.
On July 21, 2025, I purchased a gold package worth ₺994 in Call of Duty: Mobile through Google Play using the mobile payment method linked to my Akbank debit card. I immediately canceled the purchase after realizing it was made by mistake, and the gold was removed from my account. Shortly after, I r...
On Wednesday, July 30, I purchased the Premium subscription for Getcontact through Google Play. After using it briefly, I realized it wasn’t what I expected and immediately requested a refund. Google Play processed and approved the refund, and in the transaction history, it shows that the refund was...
In September, a charge of ₺444.89 was reflected on my account through Paycell for a video application with no visible name on the Google Play Store. However, no such purchase appears in the store or in my payment history. The fee only shows up on my Paycell bill, and I have the receipt as proof. I f...
My Google Play account was accessed without my knowledge, and around ₺2,700 was spent through the eFootball application. I had no information about or gave any approval for these payments that appeared on my bill after my account was hacked. I learned through notifications sent to me that the charge...
My child accidentally made a game purchase on Google Play, resulting in ₺569.99 being charged to my card. I requested a refund, but it was denied. I am seeking the return of this amount, as I do not wish to pay ₺569.99 for a game. Please help.
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