Brand Overview: ARQ
ARQ (formerly operating as DolarApp) is a digital financial technology platform offering cross-border banking and multi-currency account services, primarily serving users across Latin America. Founded in 2021 by Fernando Terrés, Zach Garman, and Alvaro Correa, the company enables consumers and businesses to hold, convert, and transact in foreign currencies.
Contact Info
Customer Support Email: [email protected]
Phone Number: No official customer service phone number is publicly available. Customer support is handled through the mobile application's in-app chat and by email.
Industry and Operations
ARQ operates in the financial technology and digital payments industry. The platform allows freelancers, remote workers, international travelers, and businesses in countries such as Mexico, Argentina, Colombia, and Brazil to access global financial tools. Its core operations and products include:
- Digital Dollar and Euro Accounts: Multi-currency balances that let users hold funds and convert local fiat currencies into digital dollars and digital euros.
- Foreign Account Details: Provision of dedicated U.S. routing and account details (ACH and Wire) and European IBAN numbers to receive payouts from freelance platforms, employers, and overseas services.
- ARQ Mastercard: Virtual and physical debit cards enabling global payments online and in-store in multiple currencies, integrated with digital wallets such as Apple Pay and Google Wallet.
- Cross-Border Transfers: Services to send and receive international payments at competitive conversion rates with lower fees compared to conventional wire transfers.
- ARQ Business: Corporate account features designed to help companies hold capital and process global team or contractor payments.
User Sentiment
User feedback across consumer forums and review communities reflects a mixture of frustration with account security delays and communication bottlenecks. The most common complaints from customers include:
- Delayed or Withheld Transfers: Users report international transfers or local withdrawals being placed on indefinite hold, occasionally taking weeks to resolve or return to the source account.
- Lack of Human Support: Strong frustration over the inability to reach customer service by phone, with users noting that in-app chat often provides repetitive automated responses during critical fund access issues.
- Account Lockouts and Verification Delays: Frequent complaints regarding two-factor authentication failures, issues updating telephone numbers, or lengthy account reviews that restrict user access to balances.
- Banking Partner Disruptions: Occasional problems with deposit routing or unannounced changes in intermediary and processing bank relationships leading to bounced or delayed incoming wires.
- Slow Resolution on Refund Requests: Lengthy turnaround times when customers request the return of funds or account closure following unresolved compliance checks.
Share Your Experience
If you have experienced issues with https://www.arqfinance.com/en, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard and help other consumers stay informed.