I Was Frustrated with Arçelik's NonDelivery or Communication Before My Wedding

I'm annoyed with the service I received from Arçelik, a brand associated with Beko. I ordered a refrigerator through the Arçelik personnel site, and it's been a month with no sign of delivery. Getting in touch with the brand is incredibly frustrating as it seems like there's no one available to assist me. I'm frustrated because they refuse to provide any information about the whereabouts or estimated arrival time of my product. Whenever I reach out, they assure me that they will follow up, but unfortunately, I never hear back from them. I am extremely disappointed by the lack of communication and accountability, especially given that my wedding is only two weeks away. This delay is causing me a lot of stress, and it's disappointing to see a brand like Arçelik treating its customers in this manner. I would appreciate it if this matter could be resolved promptly. The level of service I have received is not up to par.