I bought a home appliance set from Arçelik, and I'm quite confused about the problem I've encountered with the hob, really hoping for prompt assistance. After roughly a month of use, a minor spill of tea water on the hob led to issues with the burner and burner cap—stains appeared underneath, and it displayed signs of wear despite regular usage. I have been a loyal user of Arçelik products for many years, and this is the first time I’ve faced an issue like this, so I am seeking a resolution. I anticipate that the company representatives will quickly resolve the issue with the burner caps or, if needed, replace the hob. I was surprised to find myself questioning the quality of a product from Arçelik.
I bought an Arçelik built-in triple set, but while it was still under warranty, the oven's paint started peeling off. I use the product very rarely, at most four times in a year, or maybe not at all. As a result, it did not get dirty, and I did not use any detergent for cleaning. When the Arçelik au...
I bought the K-3283 tea maker from Arçelik on December 13, 2021, and it started having issues just 4 days later, on December 17, 2021. It has been to the service center 10 times since then, consistently leaking water from the bottom and occasionally from the top compartment as well. Despite requesti...
On September 15, 2025, while cooking on my Arçelik OCD T 651 ES built-in glass stove, I suddenly heard a noise, and the pot jumped into the air. I saw that the glass surface of the stove had completely shattered. I have been using the product for about a year, and it is under warranty until 2032. I ...
I purchased an Arçelik CM 6965 K tea maker on March 10, 2021, for our summer house, where we use it for only 3-5 months a year. From the start, this tea maker has been nothing but trouble, requiring frequent repairs. It constantly fails to heat or the switch won't engage. Repairs have been done by B...
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