5
İsmail is very satisfied with the result
Resolved

Arçelik 270531 Refrigerator Does Not Cool And Gives Door Open Warning

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İsmail
July 16, 2024 9:19 am
28
İsmail's Thank You Message
“I thank the Arçelik company. They immediately replaced the refrigerator, which could not be repaired, with a new one.”

The Arçelik 270531 refrigerator, which I purchased on July 20, 2023, displayed a warning that the door was open despite the fact that it had been closed the previous month. We called the service, and they fixed it temporarily. After ten days, I had a cooling problem and received a warning that the door was open. We called the service again and explained that the card needed to be changed. They returned after one week. They changed the card, about a week passed, it continued to give cooling and sound warnings, I made an appointment four more times, they will come on July 18, I will write here as a follow-up, the result was Arçelik in my previous cabinet, I used it without problems for about 17 years, and I bought Arçelik again. I decided, but only the name remains; unfortunately, the quality has disappeared. We've been keeping the food in the neighbor's fridge with another brand for a month out of fear of spoilage; I'm curious how this problem will be resolved.

July 16, 2024 1:49 pm (4 hours after complaint)
İsmail
İsmail
July 18, 2024 3:09 pm

Thank you to Arçelik and the service personnel who came. They fixed the malfunction and will also replace the part to ensure extra warranty. Thanks.

İsmail
İsmail
July 23, 2024 8:42 am

Sure, here is the translation of the text from Turkish to English: "Yes, the Arçelik service came and replaced a part, the refrigerator worked until the evening, but the problem is still the same. They have come 7 times, and the same problem continues, I want the refrigerator to be replaced."

İsmail
İsmail
July 30, 2024 11:07 am

I thank the Arçelik company. They immediately replaced the refrigerator, which could not be repaired, with a new one.

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