Arçelik 270531 Refrigerator Does Not Cool And Gives Door Open Warning
The Arçelik 270531 refrigerator, which I purchased on July 20, 2023, displayed a warning that the door was open despite the fact that it had been closed the previous month. We called the service, and they fixed it temporarily. After ten days, I had a cooling problem and received a warning that the door was open. We called the service again and explained that the card needed to be changed. They returned after one week. They changed the card, about a week passed, it continued to give cooling and sound warnings, I made an appointment four more times, they will come on July 18, I will write here as a follow-up, the result was Arçelik in my previous cabinet, I used it without problems for about 17 years, and I bought Arçelik again. I decided, but only the name remains; unfortunately, the quality has disappeared. We've been keeping the food in the neighbor's fridge with another brand for a month out of fear of spoilage; I'm curious how this problem will be resolved.
Dear customer, First of all, we would like to thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For all kinds of information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
Thank you to Arçelik and the service personnel who came. They fixed the malfunction and will also replace the part to ensure extra warranty. Thanks.
Sure, here is the translation of the text from Turkish to English: "Yes, the Arçelik service came and replaced a part, the refrigerator worked until the evening, but the problem is still the same. They have come 7 times, and the same problem continues, I want the refrigerator to be replaced."
I thank the Arçelik company. They immediately replaced the refrigerator, which could not be repaired, with a new one.
