A file (containing Power of Attorney) was sent to me by the insurance company to be delivered via Aras Cargo on 03.06.2025. Your courier jammed the cargo that came to me into the door of another address and left it at another address without informing me, without getting any signature or delivery code. My cargo was not delivered to me and could not reach me. Despite our calls, the cargo cannot be found. It is lost. Despite my repeated calls, your Branch Directorate and Customer Services are not doing anything about this situation. I have a commercial loss because I will be registering as an agency by performing a deferment transaction with the power of attorney in the cargo. and this loss is increasing every day. It is not acceptable for the cargo to be left at another address without informing me and not to be found. Your company Aras Cargo does not comply with our slogan "It is important". Because nothing has been done for my cargo that has been missing for 11 days. Feedbacks that I have opened from your company are also being returned.
I sent a package with Aras Cargo on 11.10.2024, shipment number 4088058919380. The package was not delivered to the address written on it but instead left at a place called Mal Kabul3, as they claim. Despite calling the branch numerous times, I could not reach them by phone. After opening a complain...
My cargo with tracking number 5624881440700, which is at Aras Cargo Izmir Ulukent Branch (October 29, 10001 Sk. No:50/3, 35660 Menemen/Izmir), has not been delivered to me until today (June 4, 2025) despite arriving at the branch on June 2, 2025. I called the branch on June 3 to get information abou...
On August 11, 2025, despite being at the address all day for an Aras Cargo shipment with tracking number 5661852000286, the cargo personnel sent me a message saying "We stopped by, but couldn't find it" without even visiting the address. A photo of a black screen was added to the system. However, no...
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