Today I had an amazing experience with Aras Kargo. My package was meant to arrive at my home, but the courier just snapped a photo of the flat building and left, saying I wasn’t there. I stayed indoors the entire time, and nobody bothered to ring the bell or give me a call. When I reached out to them, the courier claimed they rang the bell "two or three times," which was obviously not the case. I kindly requested them to return, but they unfeelingly replied, "You need to collect it from the branch." How can I manage that with my 8-month-old baby in this freezing weather? The indifferent and unconcerned behaviour of the Eskişehir Yunus Emre branch is simply not acceptable. I anticipate a prompt investigation and resolution of this issue.
Are you mocking me? Your representative calls and makes a meaningless apology max 1 hour after the complaint, saying they will follow up. They call me twice, and despite me saying both times to call me when the courier arrives, I'm not called. What kind of work is this courier doing? Is this what you call being diligent in your work? Okay, you don't call the first time, but the second time, you supposedly say you won't come again, and I don't think you ever came. People get frustrated and call, are you mocking people, brother? What kind of service understanding is this? If payment were to be made at the door, but by doing this, you wouldn't be able to leave and would have to call me. If my package is returned and not delivered to me, my only complaint won't be just through the complaint site.
My package, which arrived in Turkey from abroad within a week, went missing at the Üsküdar/Setbaşı branch. Aras Kargo claimed it was delivered on December 18th, but I was at home, and no one rang the doorbell. I wasn’t even called on the phone. I asked around the area, but my package is nowhere to b...
Yesterday, Aras Kargo’s Sultanbeyli branch claimed they came to our house to deliver the package but insisted that we weren’t home. However, we were a...
I was expecting a delivery from Aras Kargo, but no one came or contacted me. The next day, I was informed that my package had to be picked up from the branch because I wasn’t at home, even though I had been home all day. Later, I received a call from the branch asking if I would pick up my package. ...
I was expecting some packages to be delivered by Aras Kargo. Today, I received a message saying the delivery was completed, but nothing had been deliv...
Aras Kargo Istanbul Arnavutköy Güneş Branch is a complete disappointment. They never answer either of their phones, seemingly using them for purposes other than assisting customers. Despite repeated attempts to reach them, there is no way to get proper support or clarification about missing packages...
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