I have an iPhone 12 Pro Max, and it recently developed speaker problems. I took it to the Mersin service center to have it repaired under warranty. After three days, I received a message saying that it was not covered by the warranty and that I should pay for a repair. They claimed the phone was damaged due to impact, but there was no impact. They requested 32,000 TL to proceed with the repair. When I went to pick up the phone, they informed me that there was dust inside the speaker, rendering it unrepairable. They insisted on replacing the phone if I paid the amount. Despite the fact that there was no user error, they labeled it as such and turned everything into a money matter.
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
I am writing to bring to your attention a critical matter regarding a recent service experience I have had with your company. I am deeply concerned and seek your assistance in resolving this issue promptly. My iPhone 11 Pro Max model phone turned off itself and did not turn on. On July 31, 2023, two...
I contacted Apple Support regarding my iPhone 13 Pro issues, including muffled sound, crackling noises, and erratic volume changes through the Top Speaker. They advised me to send it to Genpa Etiler Central Service for repairs. Since I figured I might as well, I requested a paid battery replacement,...
I recently visited the Apple store in İzmir Optimum Gürgençler to address a problem with the sound on my iPhone 12. The representative at the technical service informed me that this was a well-documented issue with the iPhone 12 series and assured me that regardless of my warranty status, the phone ...
On January 26, 2023, I encountered an issue with the right side of my 2nd Generation AirPods Pro not charging and dying immediately. This problem started about three months ago, but due to my busy work schedule, I couldn’t take it to the service center sooner. A week ago, I finally submitted the dev...
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