Anker Eufy X8 Pro Battery Failure Under Warranty

I purchased an Anker Eufy Clean X8 Pro robot vacuum through Hepsiburada on November 28, 2024, and I have been experiencing a battery problem with the device for approximately two months. Although the product is still under warranty, the authorized service center told me that they could not repair the device because this model is no longer being manufactured, there are no replacement parts in stock, and they are therefore unable to source a replacement battery.

After this, I had detailed discussions with Anker customer service both by phone and email. As a result, I was told that I would be refunded the amount I originally paid when I purchased the product approximately two years ago. I was also asked to return the robot vacuum in full, including all of its parts, in exchange for this refund. However, due to current economic conditions and inflation, it is simply not possible for me to purchase a comparable robot vacuum with the same features in Türkiye today using the amount I paid at that time. Having a product that is still under warranty become unusable because replacement parts are unavailable, and then being offered only the original purchase price from years ago as a solution while also being required to return the entire product, puts me at a significant disadvantage as a consumer.

I am simply asking for a fair solution for a product that is still within its warranty period. I want my robot vacuum to be replaced with a brand-new equivalent model in the same segment or a newer, higher-level model. I expect Anker to take current market condit