Brand Overview: American AED CPR Association
American AED CPR Association (operating online as AEDCPR) is an educational training provider that delivers online and blended emergency response training. Founded in 1999 and operated under American AED CPR Association Inc., the organization provides self-paced cardiopulmonary resuscitation and life support education for individuals, workplaces, and healthcare workers.
Contact Info
Customer Support Email: Customer service inquiries are handled primarily through the organization's dedicated online support and ticketing portal at support.aedcpr.com (and [email protected]).
Customer Support Phone Number: No official customer service phone number is publicly available; all customer support requests and account issues are directed through their online help desk system.
Industry and Operations
American AED CPR Association operates within the online health, safety, and medical continuing education industry. The platform offers instructional training materials, video lessons, and digital exams designed to fulfill regulatory or job-related safety requirements. Its offerings include:
- CPR and AED Certification: Courses covering adult, child, and infant resuscitation alongside Automated External Defibrillator training.
- Basic Life Support (BLS): Training and renewal courses tailored to healthcare providers and professional emergency responders.
- First Aid and Bloodborne Pathogens: Workplace-oriented emergency care modules covering sudden illnesses, injuries, and biohazard safety.
- Group Administration: Corporate account dashboards allowing organizations and schools to purchase, assign, and track safety training for employees.
User Sentiment
Customer feedback regarding American AED CPR Association highlights recurring frustrations related to institutional acceptance, customer service access, and refund restrictions.
- Employer Non-Acceptance: Some users report that employers, clinical placement programs, or state regulatory boards reject 100% online coursework, requiring in-person hands-on skills verification through organizations like the American Heart Association or Red Cross.
- Strict Refund Terms: Customers express dissatisfaction with refund conditions, noting that obtaining refunds requires specific documentation from rejecting employers within a strict 30-day window, or incurs processing fees for technical issues.
- Absence of Phone Support: Users facing urgent certification deadlines express frustration over the inability to speak with a customer representative by phone, relying instead on ticket queues.
- Physical Card Shipping Delays: Complaints occasionally mention delays or misunderstandings regarding the receipt of mailed physical wallet cards compared to downloadable digital copies.
- Technical and Testing Disconnections: Several learners report encountering website timeouts, lost progress, or difficulties accessing their accounts during the examination phase.
Share Your Experience
If you’ve experienced issues with American AED CPR Association, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.